BlackBook Property is registered in Portugal and licensed under AMI 20351 issued by the Institute of Public Markets, Real Estate and Construction.
Why we process your data
- Legal contractual agreements, such as, mediation contracts, partnership agreements and supplier services
- Pursuit of a legitimate interests, in particular to
– Develop and maintain our website
– Improve our customers experience and service offering
– Prevent and detect fraud and abuses
– Ensure the integrity and security of our systems
– Develop new products and services
- Process your personal data for specific, explicit and legitimate purposes with your consent, and/or;
- Comply, when necessary, with legal obligations.
How we process your data
When your personal data (such as your name, email address, phone number, address and/or selection criteria) is submitted to BlackBook Property it is processed to answer your questions and requests, create your profile and provide you with tailored information to meet your property search needs. In submitting your data to us we mutually agree you are doing so in exchange for mediation services and assistance with your property research and/or supporting sales and management services for a successful property sale and/or acquisition(s). To accomplish this aim and with your consent we will process your data. Your consent is essential for BlackBook without it you will be limited to the information and services we will be able to provide you.
How long we keep your data
Our policy is to keep data only for the purposes noted here and to meet legal compliance requirements.
Your Legal Rights
You have the right to:
- Access – this enables you to receive a copy of the personal data we hold about you and to check it is correct and we are lawfully processing it. For security purposes, you may be asked to verify your identity before your data is released.
- Correction – this enables you to have any incomplete or inaccurate data we hold about you corrected. Verification of your identity and accuracy of the new data you provide to us may be required.
- Erasure – enabling you to request us to delete or remove your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object – to our processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object to where we are processing your personal data for direct marketing purposes. In some cases, if we have compelling legitimate grounds to process your information this may override your rights and freedoms.
- Restrict – processing of your personal data in the following scenarios: (a) if you want us to establish data accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Transfer – your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw Consent – at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee should your request(s) be clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with requests where there are abusive circumstances.
We may request information from you to help us determine your legal identity and ensure your right to access the personal data you are requesting (or to exercise any of your other rights). This security measure is to ensure the personal data of our customers is not disclosed to anyone without the legal right to access it or receive it.
Will be dependent on the request and urgency of the situation. In the event of an urgent situation or breach, we will endeavour to inform or respond to you within 72 hours or as soon as practicable. Legitimate non-urgent requests within one month. If the request is particularly complex or you have made multiple requests it may take longer. We will however notify you should this be the case.
We are committed to keeping your data secure and using appropriate measures to ensure your personal data are protected and prevent access by unauthorised persons. We regularly analyse our systems and security policies to ensure that your data are secure and protected and we are doing everything practicable to ensure the integrity and security of your data. Transmission of information via the Internet, on applications, mobile devices, the cloud, and platforms is however not entirely secure, and we cannot guarantee the absolute security of information transmitted to us or through our website.
In the case you submit an enquiry about the properties, products or services offered by a commercial partner outside of the EEA, we may not be able to ensure a similar degree of protection for your personal data as exists within the EEA. In these situations, we transmit your personal data directly to the commercial partner at your request and on your behalf. Where EU-US providers and transfers are concerned we work with Binding Corporate Rules. We also endeavour to work only with partners and jurisdictions that provide an adequate level of protection for personal data as stipulated by the European Commission.
We may use ‘cookies’ or similar technology on this website. Cookies are small data files placed on your device or at login to our website to improve your user experience with us. Cookies allow us to optimise your navigation preferences, and process and manage your requests more efficiently, which also helps improve the services we provide to you. Note, in general, cookies do not include personally identifying details, but rather the device you are using. At any time, you can configure your web browser to accept all cookies, notify you when a cookie is issued, or not to deny their use. Disabling and/or refusing cookies may, however, impact or inhibit your browsing experience and use of our website and its features.
Should you have additional questions or choose to exercise your rights, please contact our Data Protection Officer.